Technology Ecosystem Audit
A structured, independent assessment that identifies risks, costs, and gaps across your
entire IT landscape. We examine infrastructure, systems, networks, security, governance,
operations, vendors, and compliance.
Assessment Area
Infrastructure Review
Complete analysis of your physical and cloud infrastructure.
- Server and storage environment
- Network architecture and capacity
- Disaster recovery readiness
- Backup systems and procedures
- Data center operations
Assessment Area
Systems & Applications
Evaluation of your software portfolio and integrations.
- Application inventory and lifecycle
- Integration points and dependencies
- Legacy system risk assessment
- ERP and core system health
- Department-specific applications
Assessment Area
Security Posture
Comprehensive cybersecurity and risk evaluation.
- Vulnerability assessment
- Access control review
- Endpoint protection status
- Email and web security
- Incident response readiness
Assessment Area
Governance & Operations
Review of IT management practices and policies.
- IT governance structure
- Change management processes
- Help desk performance
- Documentation quality
- Vendor management practices
Assessment Area
Vendor & Contract Analysis
Financial and relationship review of technology vendors.
- Contract terms and pricing
- Vendor performance metrics
- Licensing optimization
- Consolidation opportunities
- Risk concentration analysis
Assessment Area
Compliance Review
Gap analysis against regulatory requirements.
- CJIS compliance status
- HIPAA requirements
- State and local mandates
- Data privacy practices
- Audit readiness
Modernization Roadmapping
We translate audit findings into a clear, prioritized plan that aligns technology
investments with your city's strategic goals and budget realities.
12-24 Month Technology Plan
A practical timeline for modernization with clear milestones, dependencies,
and success criteria. Designed to be achievable with your current resources.
Multi-Year Financial Modeling
Budget projections that account for capital and operating costs, ROI timelines,
and funding opportunities including grants and incentives.
Step-by-Step Prioritization
Projects ranked by urgency, impact, and feasibility. Clear guidance on what
to tackle first and how initiatives build on each other.
Civic Outcome Alignment
Every recommendation tied to specific improvements in service delivery,
efficiency, or resident experience. Tangible value for taxpayers.
Cost Optimization & Vendor Rationalization
Most cities are overspending on technology without realizing it. We find savings
through smarter vendor management, licensing optimization, and strategic consolidation.
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Licensing Audit
Identify unused licenses, right-size subscriptions, and eliminate
redundant software spend.
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Contract Negotiation
Leverage our expertise to secure better terms on renewals and
new vendor agreements.
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Vendor Consolidation
Reduce complexity and cost by identifying opportunities to
consolidate overlapping solutions.
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Cloud Migration Modeling
Evaluate cloud vs. on-premise economics with realistic cost
projections and transition planning.
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TCO Analysis
True total cost of ownership for major systems including hidden
costs often missed in budgeting.
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Savings Tracking
Documentation and monitoring to ensure identified savings are
actually realized in budgets.
Security & Compliance Strengthening
Municipalities are high-value targets for cyberattacks. We help you build a security
posture that protects residents, employees, and critical infrastructure.
Security Service
Cybersecurity Posture Review
- Network security architecture assessment
- Endpoint protection evaluation
- Email and web filtering analysis
- Security tool effectiveness review
- Risk prioritization and remediation planning
Security Service
Identity & Access Management
- MFA implementation assessment
- Privileged access review
- User lifecycle management
- Single sign-on opportunities
- Access control policy development
Security Service
Incident Response Readiness
- Response plan evaluation
- Tabletop exercise facilitation
- Recovery capability assessment
- Communication plan development
- Third-party coordination planning
Security Service
Compliance Readiness
- CJIS compliance gap analysis
- HIPAA security requirements
- State data privacy mandates
- Policy and procedure development
- Audit preparation support
Operational Excellence & Governance
Strong IT operations don't happen by accident. We help you build the structures,
processes, and practices that sustain improvement over time.
Help Desk Redesign
Optimize service delivery with better processes, tools, and metrics.
Improve user satisfaction while reducing ticket volume.
SLA Development
Create clear service level agreements with measurable targets
that align IT performance with department needs.
IT Governance Frameworks
Establish decision-making structures, steering committees, and
processes that keep IT aligned with city priorities.
Documentation & SOPs
Create or improve technical documentation and standard operating
procedures to reduce key-person dependencies.
Change Management
Implement structured processes for changes that minimize risk
and unplanned downtime.
Metrics & Reporting
Develop dashboards and reports that give leadership visibility
into IT performance and value delivery.
Implementation Support
Our optional implementation services help you execute your modernization plan
with confidence. We provide hands-on support at every stage.
Add-On
Project Management
Dedicated project management for complex technology initiatives, keeping
timelines, budgets, and stakeholders aligned.
Add-On
Vendor Oversight
Technical oversight of vendor implementations to ensure quality delivery
and protect your interests throughout the project.
Add-On
Data Migration
Planning and support for critical data migrations with proper validation,
cleanup, and rollback procedures.
Add-On
Staff Training
Develop and deliver training programs that help your team adopt new
technologies and processes effectively.
Ready to Get Started?
Contact us to discuss your technology challenges and learn how
our services can help your city modernize.
Request a Consultation